Refund Policy Purpose
The purpose of this policy is to outline Highpoint Church St. Vincent's refund or cancellation policy for all contributions, gifts donated or payment for Highpoint products made online via our website www.highpointsvg.church.
Online Giving Return Policy
Highpoint Church St. Vincent is not legally required to refund any donor contributions or any charitable contribution as a gift, which is an irrevocable transfer of the donor's entire interest in the donation. As such, requests for refunds relating to unrestricted gifts may be considered, in the following cases;
(a) where the refund requests are due to duplicative or erroneous payment processing or; (b) where the refund request is a gift (donation) of significant value (greater than $2,000.00 USD/$5,000.00 EC), or (c) where the designated or restricted gift is given, towards a specific purpose or event and the event is cancelled and not expected to come to fruition.
Highpoint Church St. Vincent, will contact the donor/giver and ask if they wish us to allocate their donation to another area of ministry or if they wish their contribution returned. For example, any monetary donation, given for a specific event or mission trip, may be refunded if an event/trip gets cancelled by Highpoint Church St. Vincent.
Requests for a refund must be done within seven (7) working days after the donation, was made; and, it is subject to the approval of the Highpoint Church St. Vincent, Elders board.
Online Highpoint Products Payments
Highpoint Church, St. Vincent will refund payments made either in part of full for Highpoint products where:
(a) the product is no longer available or in stock, a full refund
(b) the amount paid for merchandise was overstated, in this case, only the difference, will be refunded or;
(c) if the product, is found to be defective and is returned to the Highpoint Church office; Highpoint Church St, Vincent will process claims made within seven (7) working days after payment or receipt of the Highpoint product.
Please refer to our 'Purchase Policy' in the "Terms of Use" document before requesting a refund or cancellation.
To request a refund or a cancellation:
Persons who may be requesting a refund or cancellation can contact the Highpoint Church St. Vincent Office at 784-456-6819 or 784-493-6819 during business hours (8:30 am - 5:00 pm, Mondays to Fridays) or by sending us an email at info@highpointsvg.church or by utilizing our website utilizing the various forms at www.highpointsvg.church/connect.
You are required to include your full name (first and last name), contact information, the form of payment (debit/credit card) and payment amount and the reason(s) why a refund is requested.
